Legal Compliance Documentation

1.1 Data Controller. VisualSignalWorks, registered at 14167 Berlin, William-H.-Tunner-Str. 88, Germany, is the data controller responsible for the processing of personal data collected through this website and related services.

1.2 Data Collection. We collect personal data solely for the purpose of executing requested services and maintaining communication. Data categories include: name, email address, phone number, project specifications, and billing information where applicable.

1.3 Legal Basis. Processing is conducted under Article 6(1)(b) of the EU General Data Protection Regulation (GDPR) for the performance of a contract, and under Article 6(1)(a) for consent-based communications such as newsletter subscriptions.

1.4 Data Retention. Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable German and EU law. Project-related data is retained for a minimum of 6 years in compliance with German tax and commercial law requirements.

1.5 Data Sharing. VisualSignalWorks does not sell, trade, or transfer personal data to third parties except where required for service execution (e.g., payment processors, hosting providers) or as mandated by law. All third-party processors are bound by data processing agreements per Article 28 GDPR.

1.6 Data Subject Rights. Under GDPR, you have the right to access (Art. 15), rectify (Art. 16), erase (Art. 17), restrict processing (Art. 18), data portability (Art. 20), and object to processing (Art. 21) of your personal data. To exercise these rights, contact [email protected].

1.7 International Transfers. Where data is transferred outside the European Economic Area (EEA), VisualSignalWorks ensures adequate safeguards through Standard Contractual Clauses (SCCs) or adequacy decisions as per Chapter V of the GDPR.

1.8 Contact. For privacy-related inquiries, contact our Data Protection representative at [email protected] or by post at 14167 Berlin, William-H.-Tunner-Str. 88, Germany.

2.1 Scope of Agreement. These terms govern all services provided by VisualSignalWorks, registered at 14167 Berlin, William-H.-Tunner-Str. 88, Germany, to its clients. By engaging our services, the client agrees to be bound by these terms.

2.2 Service Execution. VisualSignalWorks will deliver services as specified in the agreed-upon project scope or work order. Deliverables, timelines, and milestones are defined in individual project agreements. Deviations require written consent from both parties.

2.3 Payment Terms. Invoices are due within 14 days of issue unless otherwise specified. Late payments incur a statutory interest rate per §288 BGB (German Civil Code). VisualSignalWorks reserves the right to suspend work on outstanding invoices.

2.4 Intellectual Property. Upon full payment, all final deliverables and associated intellectual property rights transfer to the client. VisualSignalWorks retains the right to display completed work in its portfolio unless explicitly restricted in writing.

2.5 Revisions. Each service specification includes a defined number of revision rounds as stated in the service catalog. Additional revisions beyond the specified tolerance are billed at €120/hour.

2.6 Liability. VisualSignalWorks liability is limited to direct damages and capped at the total project value. Consequential, indirect, or punitive damages are excluded to the extent permitted by German law.

2.7 Termination. Either party may terminate with 14 days written notice. Upon termination, the client is invoiced for all work completed up to the termination date. Pre-paid amounts for uncompleted work are refunded within 30 days.

2.8 Governing Law. These terms are governed by the laws of the Federal Republic of Germany. Exclusive jurisdiction for disputes is Berlin, Germany.

3.1 Cookie Usage. VisualSignalWorks uses only essential cookies required for the operational integrity of this website. These cookies are strictly necessary for functions such as session management, security tokens, and consent preferences.

3.2 Consent Mechanism. Upon first visit, users are presented with a cookie consent banner. Accepting cookies stores a consent token in localStorage. No cookies are set prior to user consent except those strictly necessary for site operation.

3.3 Types of Cookies. The only cookie-type storage used is localStorage for: (a) consent persistence, ensuring the consent banner is not re-displayed on subsequent visits. No analytics, advertising, or third-party tracking cookies are deployed.

3.4 Third-Party Services. Embedded content (e.g., Google Maps on the contact page) may set cookies independently. VisualSignalWorks does not control these cookies and directs users to the respective third-party privacy policies.

3.5 Cookie Management. Users may clear localStorage at any time through browser settings, which will re-trigger the consent banner on the next visit. No personal data is stored in cookies by VisualSignalWorks.

3.6 Compliance. This cookie policy complies with the ePrivacy Directive (2002/58/EC) as transposed into German law (TTDSG) and the EU General Data Protection Regulation (GDPR).

4.1 Refund Eligibility. VisualSignalWorks evaluates refund requests on a case-by-case basis according to project milestones completed. Refunds are issued where work has not yet commenced or where deliverables materially fail to meet the agreed specification.

4.2 Cancellation Before Work Commencement. If a project is cancelled before any work has commenced, a full refund of any advance payment will be issued within 14 business days. Cancellations must be submitted in writing to [email protected].

4.3 Partial Refunds. Where work has been partially completed, refunds are calculated proportionally based on the percentage of the project completed at the time of cancellation. Completed milestones are non-refundable.

4.4 Delivered Work. Once final deliverables have been approved and delivered, no refunds are issued. Disputes regarding deliverable quality are subject to the revision process defined in the service agreement and these Terms of Service.

4.5 Refund Process. Approved refunds are processed to the original payment method within 30 business days. VisualSignalWorks will provide written confirmation of refund processing. Clients may contact [email protected] for refund status inquiries.

4.6 Non-Refundable Items. Third-party costs incurred on behalf of the client (e.g., stock imagery licenses, domain registrations, hosting fees) are non-refundable once purchased. These are itemized separately in project invoices.

4.7 Governing Law. This refund policy is governed by applicable German consumer protection laws and the EU Consumer Rights Directive (2011/83/EU) where applicable.